Return and Refund Policy of Kito City
If you are not happy with your purchase, we will accept a return refund you of a unused product within 14 days. Once we receive the returned item, Kito City will then give a refund [full or partial] excluding shipping as we are unable to refund the initial shipping cost of your order.
Returns are accepted/acceptable/valid for returns and refunds ONLY IF they do not match the description, are defective or are both defective and do not match the product description on our website.
For items with size attributes, please be careful when it comes to checking the size before ordering as product size fitting rarely is an acceptable reason for returns. If you are unsure of the size, feel free to get in touch with us before purchasing so that our team will help you order the right fit.
Kindly allow 2-4 weeks for your return to be processed.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or otherwise may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and track-able mail service.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you if you please. All goods will be inspected on return.